Autoregistration
Scenarios - What the various IP addresses mean after Autoreg is done
Successfully
installing the adapter and autoregistering the student does
not mean that the student will be able to access the internet.
We have encountered machines that have completed successful
NIC install and autoreg, but then lose thir connections once
the computer has been turned back on.
The autoreg process involves a set of scripts running on the
autoreg server which enter the student's info (including the
hardware address) into an Access database, and then send the
switch in the building the signal to allow that student to
access a part of the network that can use the internet, e-mail
etc (the part of the network that has the 137.141 .... network
address). Some students have not been able to escape
from the part of the network that places them on the autoreg
page (the 192.168 .... part of the network). Some students
lose their connection altogether.
This
training provides you with the means to identify what is happening
based on the student's IP after autoreg, and how to handle
the situation.
The following simulations depict the various ip scenarios you
will face:
Simulations require Flash Player 6. Clicking the
link will open a new browser window.
- Look at the adapter on the computer. Is there a light where
the cable is connected?
- If no, there may be a port problem, a cable problem, or a computer/adapter
problem.
- Use a known good ethernet cable. Is there a light now?
If yes, confirm the connection by checking the IP address.
- If the IP is good, the student needs to get a new cable.
Recommend that they purchase the cables sold in Netzer for 10 dollars.
- If there is still no light, there may be a port problem or computer/adapter
problem. It is now time to test the laptop.
- Plug the ethernet
cable into the KNOWN GOOD laptop ethernet card.
- Turn on the computer. Is there a light on the dongle?
If no light appears by the time the computer has booted, you have
no connection.
- If there is a light, a signal is coming through. To confirm
that the computer can log on, check the IP address.
-
If you cannot log on with the known good laptop, there is a server
side or port problem. Call for network support. Provide
the adapter/hardware address, and port number.
- If you can log on with the laptop (ie when you released and renewed,
the IP address changed to 137.141…), there is a hardware problem
with the computer.
Scenario 2: 192 IP address.
Complete autoreg. Upon reboot, computer will not release 192
IP. top
- This means
the server has not “flipped” the computer over to the V-LAN.
This requires network assistance.
- Provide the adapter/hardware address, and port number.
Scenario 3: Turn on computer for
the first time. Go to a URL. Expect autoreg page to
come up, but nothing occurs top
- In the
URL field in the browser, type http://autoreg.oneonta.edu (no
www) or….
- Type http://192.168.1.3
- If there still is no page, check the IP address as per
the instructions on page 1. If the IP address is still 192,
call the helpdesk or myself.
- Provide the hardware address and port number. If it
changes to 169…, perform the troubleshooting procedures in Scenario
1.
-
The user may receive the message “….failed to register with network
administrator” after submitting autoreg information.
- Any message of this type should be brought to our attention.
- This is a script error on the server side.
-
The user may receive a message referring to DSN error after
submitting autoreg information.
- Any message of this type should be brought to our attention.
- This is a script error on the server side.
-
Start
- Run
- Type WINIPCFG
- At the IP configuration window, choose the Ethernet adapter.
- Note the IP address.
- Click Release, then Renew.
- Note the IP address again.
- Go to the
command prompt (go to Start, Run, type CMD).
- At the prompt, type ipconfig /all
- Note the IP address.
- At the next prompt, type ipconfig /release. Wait
for the response.
- After the response, type ipconfig /renew.
- Note the results.
- You may check
the IP address as per the procedure for Win 200 above.
- You may also check the IP without going to the command prompt.
Right click on My Network Places and choose "Properties".
- Right click on the connection in question, and click on "Status".
- Click on the "Support" tab. You will get the IP
address here.
- To perform the release/renew function, click the "repair"
button.
- Click
here for details on verifying the IP address in the Windows XP desktop.
There have been times that performing the GUI IP check/repair
has not restored the connection, but performing the command line
release/renew has done the trick. We do not know why this
is so. If you want to be sure you have successfully released
and renewed the IP address, do it in the command prompt.
4.
Macintosh
- Go to Apple
Icon in the upper left corner of the screen
- Go to Apple System Profiler
- Under the System Pofile tab, scroll down to TCP/IP.
- Note the IP address.
These
steps will also give you the hardware address of the adapter.
Ron or Lesley will need that information to perform the network
intervention. In Win 95/98/ME/2000, it is called “Adapter
address”. In Macintosh, it is called “Hardware Address”.
In addition, provide the port number.
