This applies to Win 9x and ME computers that are pulling 137 IP addresses on renew, and can ping an IP address, yet cannot get any internet page, instant messaging, or e-mail.  The computer seems to have no network function at all.  This process requires a registry modification.  If you’re uncomfortable, ask for the assistance of a professional staff member.

First, ensure all TCP/IP settings are correct.  Attempt to re-install TCP/IP as a first step.  Second, check to see whether spyware and adware are present in the Add/Remove Programs box in the control panel.  If yes, remove them and reboot.   If the problem has not been resolved, then follow this procedure:

Back up the current registry

Modify the registry

Uninstall dial-up networking

Uninstall tcp/ip for the network adapter

Re-install dial-up networking

Re-install tcpi/ip for the network adapter

Test the connection


Simulation:
(requires Flash Player 6)

How to Troubleshoot the "Good IP/No Internet Issue"

Back up the current registry.  It can be used to restore the system if the procedure does not go right
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-  Go to Start, Run, and type “regedit”.  The registry edit window pops up.
-  Go to File, Export.  In the Save dialog box, name the file registry.reg.  Save it in c:.
-  When this has finished, you may modify the registry ONLY as stated below.

Modify the registry
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-  Expand HKEY_LOCAL_MACHINE.           
-  Expand System.
-  Expand Current Control Set.
-  Expand Services.
-  Highlight WinSock2.
-  Go to Edit, and click Delete.  WinSock2 disappears.  Exit the registry.

Uninstall dial Up Networking
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-  Go into the Control Panel.  Double click on Add/Remove Programs.  Click on the Windows Setup Tab.
-  Double click on Communications.
-  Clear the check box next to Dial Up Networking.  Click OK.  Click OK again to close out the Add/remove Programs box.
-  You may or may not be asked to reboot.  CLICK NO.

Uninstall TCP/IP for the network adapter
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-  Perform this procedure as per our res tech training.  Do not re-install TCP/IP until later.
- NOW, YOU MAY ACCEPT THE PROMPT TO REBOOT.
- THE NEXT STEPS INVOLVE RE-INSTALLING THE COMPONENTS WE HAVE JUST UNINSTALLED.

Re-install Dial-Up Networking
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-  Go to the Control Panel, and then into Add/Remove Programs. 
-  Click on the Windows Setup Tab, and double click on “Communications”.
-  Place a check in the box by Dial-Up Networking.  Click OK.
-  Click OK again to exit Add/Remove Programs.
-  Accept the prompt to reboot.

Re-install TCP/IP for the network adapter
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-  Check to see if TCP/IP for the network adapter was re-installed by the previous step.  If it has been, the process is completed.  Go to Step VII.
-  If not, re-install TCP/IP as per our res tech training.  Then, go to Step VII.

Test the connection

-  Check the IP address to ensure you release/renew to a 137 IP.
-  See if you get internet by opening the browser.

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