Customer satisfaction cards - better late than never

How to re-install TCP/IP in Windows XP

How to back up a good copy of the Windows 98 registry in the command prompt

Training: Windows freeze-ups and errors

Customer satisfaction cards - better late than never
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You are receiving these customer satisfaction cards to give to each student after a call. Please hand these out consistently. I will explain how we evaluate these surveys in the training. Please remember: the most important points I look for on these cards are whether you were timely, friendly, and paid attention to the student, NOT whether you fixed the problem.

How to re-install TCP/IP in Windows XP.
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In Windows XP, it is not possible to uninstall TCP/IP through the GUI. This is because Microsoft considers the protocol to be a part of the operating system, and critical to any part of its function when connecting to its network. This does not, however, mean that TCP/IP does not become corrupt. There is a way to re-install a fresh copy of TCP/IP in the command line. There is a utility called 'netshell.exe' or 'netsh' for short, which allows you to perform advanced operations on TCP/IP. The only way to do such things in XP is in the command prompt. Here are the instructions:

- Go to Start > Run and type "cmd" or "command".
- At the command prompt, type the following exactly as I have it here:

netsh int ip reset c:\resetlog.txt

> netsh is the netshell.exe command
> int is 'interface'. It tells netshell.exe to prepare for a command.
> ip reset is the command to re-install TCP/IP.
> c:\resetlog.txt is required by the command to write a log to a text file. You can actually name the file whatever you want to name it.

- The process takes about 5 seconds, after which you should (but are not required to) restart the computer.

How to back up a good copy of the Windows 98 registry in the command prompt
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In the training on the System Information utility, we discussed how to back up a copy of the Windows 98 registry. You can do the same thing in the command prompt. Here is how:

- When starting Windows 98 up, hold the f8 key to get to the boot menu.
- Choose 'command prompt only'.
- At the command prompt type:

scanreg /backup (remember, there is a space after 'scanreg').

- After about 10 seconds, the command prompt will return, and you may restart.
- If you need to restore a good registry, the copy you just created will be marked with the date and time of creation.

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