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When
you troubleshoot a connection problem, you have to determine
whether the problem stems from the computer or from the port.
You have been given laptops to definitively make this decision.
There is a process to testing the connection, and this process
is as follows.
Always ensure that your system is
in good working order and consistently connects to the internet. |
Check the basics
The adapter light is off, and the computer
is receiving a 169 or 0 ip
The adapter light is on, but you are receiving a 169 or 0 ip
The adapter light is on, and you are receiving a 137 ip, but no
internet
The adapter light is on, you receive a 137 ip, and can surf the
internet
Check the basics
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- Are there lights on the adapter in the computer
in question?
- Use a known good cable in place of the student's cable.
- Check all network settings to make sure that configurations
aren't responsible.
- Re-install TCP/IP.
- Uninstall any Nethancer or Webcellerator programs.
- Once you've checked all of this, connect your laptop into the
port in question.
The
adapter light is off, and the computer is receiving a 169 or 0
ip
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- There is a problem with the port or its wiring.
- You are in no position to fix this.
- Call me or write, and I will arrange the port trouble ticket.
The adapter
light is on, but you are receiving a 169 or 0 ip
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- A light always means that there is a signal between
the port and the adapter.
- This situation indicates a problem with the connection script
or the server.
- Again, you're in no position to fix this problem.
- Call me or write. I'll contact the network manager to
resolve the issue.
The
adapter light is on, and you are receiving a 137 ip, but you get
no internet
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- You may be experiencing the "good ip, no
internet problem.
- Click here for the solution
to this issue.
The
adapter light is on, you receive a 137 ip, and the internet works
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- There is a problem with the computer and/or the
adapter in question.
- You have to troubleshoot the student's computer.
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