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		<title>Help Desk FAQs</title>
		<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq</link>
		<copyright>Copyright 2001-2009</copyright>
		<managingEditor>helpme@oneonta.edu (SUNY Oneonta Information Technology Helpdesk)</managingEditor>
		<webMaster>helpme@oneonta.edu (SUNY Oneonta Information Technology Helpdesk)</webMaster>
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		<description>Answers to your questions.</description>
		<item>
			<title>I received a message in my Oneonta e-mail saying that my mail box is full, what should I do?</title>
			<description><![CDATA[The first place to start is to clean out your Inbox.  Check the size of the e-mails that you want to keep.  If you have e-mails which contain large files or pictures they can take up a lot of space.  Also dont forget to empty out your Sent Items, Drafts and Deleted Items folders.]]></description>
			<pubDate>Tue, 8 Jan 2008 14:17:42 -0500</pubDate>
			<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=58</link>
			<category domain="http://helpdesk.oneonta.edu/xoops/modules/smartfaq/">Help Desk FAQs</category>
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		<item>
			<title>Does Microsoft Office automatically save my work?</title>
			<description><![CDATA[Yes it does, however you must save the file first in order for the automatic process to work.  The process only works when it knows where to save the information to.]]></description>
			<pubDate>Fri, 4 Jan 2008 16:24:26 -0500</pubDate>
			<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=57</link>
			<category domain="http://helpdesk.oneonta.edu/xoops/modules/smartfaq/">Help Desk FAQs</category>
			<guid>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=57</guid>
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		<item>
			<title>What types of files should I backup?</title>
			<description><![CDATA[You should backup files that are very important to you.  Things like school work, photos ... basically any data that is critical to you and that you cannot afford to lose.  If you are not sure back it up anyway, better to be safe than sorry.]]></description>
			<pubDate>Thu, 3 Jan 2008 09:02:46 -0500</pubDate>
			<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=56</link>
			<category domain="http://helpdesk.oneonta.edu/xoops/modules/smartfaq/">Help Desk FAQs</category>
			<guid>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=56</guid>
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		<item>
			<title>Is there any software out that that will help me backup my data?</title>
			<description><![CDATA[Yes, there are programs out there.   Some of them are free and others you will have to pay for.    Microsoft provides a free program called SyncToy, and can be downloaded from the following site <a href="http://www.microsoft.com/windowsxp/using/digitalphotography/prophoto/synctoy.mspx" rel="external">http://www.microsoft.com/windowsxp/using/digitalphotography/prophoto/synctoy.mspx</a><br /><br /><br />Instructions for how to setup this program can be found on our website, at <a...]]></description>
			<pubDate>Thu, 3 Jan 2008 09:02:27 -0500</pubDate>
			<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=55</link>
			<category domain="http://helpdesk.oneonta.edu/xoops/modules/smartfaq/">Help Desk FAQs</category>
			<guid>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=55</guid>
		</item>
		<item>
			<title>How often should I backup my data?</title>
			<description><![CDATA[It all depends on your specific needs, and what you feel comfortable with.  If you have a lot of hi-valued work, then frequent backups would be the way to go.  If you are a user who doesnt do too much, maybe just surf the Internet and write a paper here or there, then you dont need to frequently backup your data.  A good rule of thumb is once a week.  Remember to backup your data to media separate from your computer, then if something happens to your computer your data backup is separate....]]></description>
			<pubDate>Thu, 3 Jan 2008 09:01:55 -0500</pubDate>
			<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=54</link>
			<category domain="http://helpdesk.oneonta.edu/xoops/modules/smartfaq/">Help Desk FAQs</category>
			<guid>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=54</guid>
		</item>
		<item>
			<title>Why should I worry about backing up my data?</title>
			<description><![CDATA[Backing up your data is one of the most overlooked and forgotten tasks of owning a computer.  Many people dont realize how important backup data is until its too late. There are multiple ways to lose data.  Some of the ways include viruses, file corruption, hardware failure, or simple human error.  Picture that you are working on an important paper that you have been working on for weeks, then all of a sudden your hard drive fails.  What are you to do when you have only 3 days to get the paper...]]></description>
			<pubDate>Thu, 3 Jan 2008 09:01:34 -0500</pubDate>
			<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=53</link>
			<category domain="http://helpdesk.oneonta.edu/xoops/modules/smartfaq/">Help Desk FAQs</category>
			<guid>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=53</guid>
		</item>
		<item>
			<title>Does ResNet shut down during breaks?</title>
			<description><![CDATA[The Residential Network does not get turned off during the breaks.   Any downtime during these times would be communicated to the college community.   If you have trouble connecting to the Internet please call the Help Desk at x4567]]></description>
			<pubDate>Thu, 19 Apr 2007 10:45:57 -0400</pubDate>
			<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=50</link>
			<category domain="http://helpdesk.oneonta.edu/xoops/modules/smartfaq/">Help Desk FAQs</category>
			<guid>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=50</guid>
		</item>
		<item>
			<title>I recommend that the school provides students with the entire Microsoft Office package to use on their personal computers.</title>
			<description><![CDATA[This is something that we recently investigated. It would be extremely expensive to purchase a site license that allowed all students to have access to Microsoft Office. To fund this purchase, the student technology fee would increase substantially. We don't believe that it would be fair to charge all students for software that only a small percentage of students would benefit from. We'll keep looking for an affordable option but in the mean time students will have to purchase this on their own.]]></description>
			<pubDate>Thu, 26 Oct 2006 11:20:10 -0400</pubDate>
			<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=49</link>
			<category domain="http://helpdesk.oneonta.edu/xoops/modules/smartfaq/">Help Desk FAQs</category>
			<guid>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=49</guid>
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		<item>
			<title></title>
			<description><![CDATA[The Macs in the Milne lab do require that you enter your Oneonta computer account username and password in order to gain access.   This is the same account that you use to access Angel and your Oneonta email account.   If you need to create your account you can do so online <a href="https://www.oneonta.edu/useradmin/">here</a>]]></description>
			<pubDate>Thu, 26 Oct 2006 11:19:37 -0400</pubDate>
			<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=48</link>
			<category domain="http://helpdesk.oneonta.edu/xoops/modules/smartfaq/">Help Desk FAQs</category>
			<guid>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=48</guid>
		</item>
		<item>
			<title>Good over all. However a lot of times I can not access my email or Blackboard from my room computer and then have to go to the lab to check it which can be annoying.</title>
			<description><![CDATA[Problems of this type are frustrating and we can certainly emphasize especially when so much of your school work is tied to the Internet.   Make sure you report any problems when you are having to the Help Desk at the time you are having them; you will notice an improvement.   We guarantee it!]]></description>
			<pubDate>Thu, 26 Oct 2006 11:18:48 -0400</pubDate>
			<link>http://helpdesk.oneonta.edu/xoops/modules/smartfaq/faq.php?faqid=47</link>
			<category domain="http://helpdesk.oneonta.edu/xoops/modules/smartfaq/">Help Desk FAQs</category>
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