Please contact the game manufacturer and get the specific ports and or network configuration that is required by the game. After that contact the Help Desk and a ticket will be created for your issue. It is important that you be very specific when you request a problem with your gaming issues. Frag on.

Any slowness issues must be reported to the Help Desk for the appropriate technicians to begin working on your problem. Give the Help Desk a call and get your problems solved!

Wireless coverage in the Residence Halls is slated for fall 2006 and spring 2007. Coverage will be activated by Residence Hall. Keep and eye out for expanded Red Dragon Wireless!

PlayStation and Xbox consoles must be registered on the network like any other computing device. To register your gaming console identify your MAC address (this varies by devicecheck your owners manual or your console manufactures website for details) and open a Help Desk ticket. The device will then have to be manually registered on the network. This may take a couple of business days depending on the time of the year. Please be aware that there is only 1 port in your Residence Hall available to you. You may have to remove your computer from the network to use your Xbox or PlayStation online.

This is an ongoing problem that we are trying to address with our printer supplier HP. We have noticed a higher incidence of problems with our current model of printer. The only thing we can suggest is that many times printers break down due to non-authorized persons attempting to fix a small problem; which creates a much more complicated problem and longer downtime. If you see a problem with a printer, call the Help Desk and a technician will be dispatched to resolve the issue. Please do not try to fix the problem yourselves. There are many small parts that can be easily broken.

Thats a good ideawell see what we can do

You can! Well try to get some documentation together.

Interesting idea, a print station. Well see what we can do.

Some of the Residence Halls cannot accommodate any more computers but we can look at increasing the number of computers in the Residence Halls that can support more.

The print quota was established by the Student Technology Committee to curtail a printing budget that was increasing exponentially. RAs and other student organizations have a printing budget and printing services available for your use. Contact your organization to see how you can get your jobs printed without having that money come out of your pocket.

Thanks for the feedback; slow logons are a problem that may be specific to your account. Get a Help Desk ticket entered and we can see if we can speed up your logons. If it is a lab issue we can troubleshoot that as well. We take these issues very seriously as slow logons in the labs cut down on class time. Get a ticket and well fix it.

Those are busy times, but there should be plenty of speed available to everyone. Connection troubles can be a source of frustration and we understand that. If youre having trouble the best way to get the problem remedied is to notify the Help Desk and give a get a ticket created for your issue. Give the Help Desk a call and get your speed back!

There are no plans at this point for color printing in the Residence Halls. We will certainly look at new color printing technology and re-evaluate placing color printers in the Residence Halls.

We are aware of this issue and are working to resolve the problem.

You got it (well not actually just you )its now 500 pages at $.03 (Or $15 if youre a math wiz)

Awe shucks…thanks.

Thanks

Computers in the Social Science lab were upgraded to newer models. You should see significant speed increases.

See here for the reasons.

That is a big issue, please advise your professors that YOU pay for printing. Though there are ways to cut down on the amount of your print quota you use on printing class materials. For instance, did you know you can print 2 PowerPoint slides on 1 page with space for taking notes? Or that you can save a document to your p drive and reference it from any lab? Printing 2 pages on 1 is a quick and easy way to spend half as much. We will try over the next couple of moths to highlight ways you can more effectively manage the amount of stuff you need to print using your print quota.

Problems of this type are frustrating and we can certainly emphasize especially when so much of your school work is tied to the Internet. Make sure you report any problems when you are having to the Help Desk at the time you are having them; you will notice an improvement. We guarantee it!

The Macs in the Milne lab do require that you enter your Oneonta computer account username and password in order to gain access. This is the same account that you use to access Angel and your Oneonta email account. If you need to create your account you can do so online here

This is something that we recently investigated. It would be extremely expensive to purchase a site license that allowed all students to have access to Microsoft Office. To fund this purchase, the student technology fee would increase substantially. We don't believe that it would be fair to charge all students for software that only a small percentage of students would benefit from. We'll keep looking for an affordable option but in the mean time students will have to purchase this on their own.