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Help Desk FAQs 

Welcome to the Help Desk FAQs In this area of our site, you will find the answers to the frequently asked questions, as well as answers to How do I and Did you know questions. Please feel free to post a comment on any Q&A.

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 Categories summary
Here is a list of the top categories and their sub-categories. Select a category to see the Q&As within.
Category Q&A Last Q&A published
 Helpdesk
0
 ResNet
0
 Printing
0
 PPP
0
 TIPS
0
 Student Technology Survey Feedback
0

 Last published Q&A
Here is a list of the last Q&As that were published.
Helpdesk ]
Requested by Brian [lebebh28] and Answered by Justin [stongejc] on 22-Dec-2006 17:13 (649 reads)
No. Those ports are open. I know several students that play WOW in the Residence Halls.


Helpdesk ]
Requested by Thomcy66 and Answered by Justin [stongejc] on 22-Dec-2006 17:16 (516 reads)
You can log into the p drive web gateway while your account is active.

http://tempest.oneonta.edu/


Requested and Answered by Justin [stongejc] on 02-May-2006 09:37 (777 reads)
Currently the printers are only available to students.

The Teaching, Learning and Technology Center (TLTC) located in 102 Milne Library has a wide format color printer for faculty use. Please contact them at x2683 or email Diana Moseman at mosemadl@oneonta.edu for more information



PPP ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 17:53 (1110 reads)
The two biggest problems with staying connected to the Dial-up Internet connection are: first, the phone line quality; second, the modems ability to stay connected to the phone line. Name brand modems such as US Robotics, Practical Peripherals, and Supra, tend to keep their connections better than non-name brand modems. If you are having problems staying connected, try the solution on our "PPP Page" entitled "Having TroubleStaying Connected?".


PPP ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 17:52 (1008 reads)
With either the Windows or Macintosh software, your username and PPP password are entered in the "connection window". You can choose to have the program remember your password so you never have to type it again. If, after your modem has dialed the system, you are asked for your username and password again, it is likely that the password you are typing is incorrect. First, be sure you are typing in your Email password. If you forgot your email password or it doesn't seem to be working please contact the Information Technology Help Desk.


PPP ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 17:52 (879 reads)
You no longer need to obtain a separate PPP account. As of January 2001 if you have a valid email account you can use that for PPP. The PPP accounts that were set up in the past will NOT work any longer. If you forgot your email password please contact the Information Technology Help Desk.


Printing ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:23 (1194 reads)
Following a pilot in the Fall of 2002, the Student Technology Advisory Committee, which manages the technology fee, considered the following facts:

Printing costs had more than doubled in five years
Almost a million pages were printed in the general-purpose labs alone in one semester
Many printed pages in the labs were left behind in the labs, the result of wasteful printing
Labs were being used to print multiple copies of recreational and social materials unrelated to the academic mission for which the student technology fee is charged
A few students were printing well above the average-one student printed almost 4300 pages in one semester!
85% of the students printed 400 or fewer pages, with the remaining 15% printing an average of 700 pages
Wasteful printing was an environmental concern as well
The Committee chose 400 pages as an arbitrary cut off for the free printing funded through the Technology Fee. For 85% of students this change will have no impact.


Printing ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:18 (1039 reads)
This is normal and means that you haven't printed yet.


Printing ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:17 (1008 reads)
The print quota can be increased by transferring money from your Dragon Dollars account. Please come to the Milne Technology Center Lab Desk to have your quota increased. To open a Dragon Dollars account or to add money to your account, visit the ID/Dining Card counter at Hunt Union.


Printing ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:17 (869 reads)
There are two reasons why we have set this limit.

Sometimes a print job get sent to the printers where the user has unknowingly set the number of copies to a large number. This eliminates the problem of print jobs that are exceedingly large, thereby reducing paper waste.
The paper trays in the printers in the labs hold a maximum of 500 pages. Setting this limit decreases the number of times in a day that students will find an empty printer because of an exceptionally large print job being accidentally printed.
If you need to print more that 50 pages, you may by splitting your print job up into two or more jobs. This is usually done by choosing print from the file menu in the program you are working with. This brings up the print dialog where you can choose to print only the first 50 pages of a document, or the remainder or your document. You can also use this dialog to double check that you are only sending one copy of your document to the printer.



Printing ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:15 (801 reads)
Academic Computer Services uses a centralized print queue system that facilitates the monitoring of printers and configuration changes. Large print jobs cause the print queues to backup while the job is being spooled to the printer from the server. This causes great inconvenience to other students. The new limit cuts down on network traffic to and from the print server, and alleviates the problem caused by large print jobs backing up the queues.


Printing ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:14 (845 reads)
Some facts about printing in the labs


The 15% of students (681 students) that printed more than 400 pages on average printed over 700 pages during the semester that we monitored printer usage (Range: 401 to 4295 pages).
The College spent more than $27,000 from the technology fee on paper, toner, and printer maintainance during the 2002-2003 academic year. Up from $25,000 for the 2001-2002 academic year, and $20,000 for the 2000-2001 academic year.
Over 950,000 Pages were printed in the general purpose computer labs during the fall semester
Pages printed on each of the printers in the computer labs during the fall 2002 semester

Pages Printed Printer Name
168467 Milne-P1
102946 Tabin-P2
97987 Tabin-P1
42560 Hunt-P1
40087 HumEco
39584 Macd-P1
30827 Hulbb-P1
29121 Blodg-P1
28866 Curt-P1
27647 Sher-P1
27174 PS106-P1
26603 Hntng-P1
26492 Tobey-P1
23754 Gold-P1
23728 Ford-P1
23250 Wilb-P1
22626 Grant-P1
21792 Matt-P1
21129 Hays-P1
20990 SocSci-P1
19695 IRC-P1
19501 Litt-P1
19060 Hulba-P1
12127 Hulbc-P1
11305 IRC-P2
6955 Math-P1
5534 Learning-P1
5379 Sch-P1
4017 WC-P1
2327 EOP-P1
2089 Matt-P2


ResNet ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:11 (923 reads)
Helpdesk Support Consultants hired through the Information Technology Helpdesk support computing in the residence halls.


ResNet ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:11 (751 reads)
The Telecommunications Office sells NIC's for PC's for $50.00. Cards for laptop computers are $100.00. These cards are installed by the Res Tech in your residence hall and are guaranteed to work with our network.


ResNet ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:10 (746 reads)
Many computers come with a network card already installed. If you do not have a network card in your computer, you can purchase one at the Telecommunications Office in room 236 on the second floor in the Netzer Administration building. Cards for Macintosh computers are not available.


ResNet ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:10 (811 reads)
You need a NIC (network interface card) to connect your computer directly to the network. This is different from a modem that is used to connect via a telephone line.


ResNet ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:09 (709 reads)
All resident students are provided with one ResNet connection as part of the basic room fee. There is no out of pocket expense unless your computer requires a network interface card (NIC).


ResNet ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:09 (748 reads)
ResNet service is available in all Residence Halls.


ResNet ]
Requested and Answered by Justin [stongejc] on 17-Mar-2005 12:08 (816 reads)
ResNet is a service offered by SUNY College at Oneonta Telecommunications and Academic Computer Services. It provides high-speed network access to individual residence hall rooms, specifically Internet access for e-mail, telnet, FTP, and World Wide Web browsing. The speed is many times that of a traditional modem and it does not tie up your phone line.


Printing ]
Requested and Answered by Justin [stongejc] on 10-Jan-2005 16:59 (1054 reads)
After analyzing the printer usage over the fall 2002 semester, the Student Technology Initiative Advisory Committee concluded that on average, about 85% of SUNY Oneonta students (3909 students) print less than 400 black and white pages per semester. At $.03 per black and white page, that's 400 pages so we set the quota at $12.

In the Summer of 2006 we decided to raise that to 15$.


Printing ]
Requested and Answered by Justin [stongejc] on 10-Jan-2005 16:58 (979 reads)
Black and White Page - $.03
Color Page - $.10


ResNet ]
Requested and Answered by Justin [stongejc] on 06-Jan-2005 11:26 (1215 reads)
You may have spyware. Check the download section of this site for programs you can use to protect and clean your computer from malicious software


Helpdesk ]
Requested and Answered by Justin [stongejc] on 07-Dec-2004 16:56 (1322 reads)
You can give us a call at x4567 from on campus, 607-436-4567 from off campus. Stop by the office (We are located in the Basement of the Milne Library in the new Technology Center).


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