What we're about

The Information Technology Help desk is the hub of technology support on campus. Many problems are solved over the phone, but in advanced situations referral to an appropriate professional staff member or an office visit by appointment may be necessary to fix the problem. The Help desk is also responsible for recording and referring technical problems to appropriate departments such as Administrative Computing, Technical Services, and the TLTC.

Responsibilities of those making a request:

• Callers should contact the help desk while in front of affected equipment
• Be prepared to give complete contact information (user ID, first and last name, department, phone,etc)
• Be prepared to provide a clear and complete description of the problem.
• Verify affiliation with the college.

Help Desk Staff - Fall 2007



Check out who we are: HDSC Student Workers

Want to become a Help Desk Support Consultant? Apply online here!

Job Description for Help Desk Support Consultant position


Contact Us Via:

• Online : Using the Web Form
• Email: helpme@oneonta.edu
• Phone: Call us at 436-4567

What you can expect from us: SLA Service Level Agreement